Terms of service

Welcome to Jewels And Joy. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Account Terms

To access certain features of our website, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account details updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated and are inclusive/exclusive of applicable taxes as mentioned. Prices are subject to change without prior notice.

Payments must be made through the payment methods available on our website. We use secure third-party payment gateways to process transactions. Jewels And Joy does not store your complete payment details.

3. Product Descriptions

We strive to display accurate product descriptions, images, and details. However, slight variations in color, size, or appearance may occur due to screen settings, lighting, or handcrafted nature of products.

We do not guarantee that all product descriptions or content are error-free. If a product received is materially different from its description, your remedy will be governed by our Returns and Refunds policy.

4. Order Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion, including but not limited to cases of pricing errors, stock unavailability, or suspected fraudulent activity.

An order is considered accepted only after you receive an order confirmation email or message from us.

5. Shipping and Delivery

We aim to process and dispatch orders within 5-7 business days, excluding weekends and public holidays. Delivery timelines may vary depending on your location, courier partner, or unforeseen circumstances.

Jewels And Joy is not responsible for delays caused by courier services, natural events, or circumstances beyond our control.

6. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms an integral part of these Terms. Please review the policy carefully before making a purchase.

Refunds, if approved, will be processed to the original payment method within a reasonable timeframe as per payment gateway norms.

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent purpose

  • Violating applicable laws or regulations

  • Infringing intellectual property rights

  • Transmitting harmful code, viruses, or malware

  • Harassing, abusing, or harming others

  • Attempting to gain unauthorized access to our systems

Violation of this section may result in immediate termination of access.

8. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Jewels And Joy and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, Jewels And Joy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Jewels And Joy, its owners, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the website.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

13. Contact Information

For any questions, concerns, or legal notices regarding these Terms, please contact us:

  • Store Name: JEWELS AND JOY

  • Email: jewelsandjoy22@gmail.com

  • Business Address: 12-126, Adarsh Nagar, Opp. IDPL Colony, Balanagar, Hyderabad, Telangana, 500037.