Shipping policy

At Jewels And Joy, we are committed to delivering your jewellery safely, on time, and with care. Please read our Shipping Policy to understand how orders are processed and shipped.

Shipping Methods Available

We ship orders using reliable courier and logistics partners to ensure secure and timely delivery. The shipping method assigned to your order will depend on your location, order size, and availability of courier services in your area.

Order Processing Time

All orders are processed within 5-7 days after payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.

During high-volume periods, launches, or sales, processing times may be slightly extended. In such cases, we will keep you informed.

Delivery Timeframes

Estimated delivery timelines are as follows:

  • Domestic (India): 5-7 days

  • International: NA

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout and displayed before payment.

  • Domestic Shipping Cost: 150

  • International Shipping Cost: Calculated at checkout based on destination and order weight.

Any applicable customs duties, taxes, or import charges for international orders are the responsibility of the customer.

Tracking Information

Once your order is shipped, you will receive a confirmation message or email containing your tracking number and courier details. You can use this information to track your shipment until delivery.

Delivery Issues and Delays

While we strive to ensure smooth delivery, delays may occur due to factors such as:

  • Courier service disruptions

  • Incorrect or incomplete delivery address

  • Natural events or regional restrictions

If your order is delayed beyond the expected timeframe, please contact us at jewelsandjoy22@gmail.com, and we’ll be happy to assist you.

International Shipping

We currently offer international shipping to selected countries. Delivery times, shipping charges, and customs duties may vary depending on the destination.

Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our estimated delivery timelines.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, feel free to reach out to us:

  • Store Name: Jewels And Joy

  • Email: jewelsandjoy22@gmail.com

  • Business Address: 12-126, Adarsh Nagar, Opp. IDPL Colony, Balanagar, Hyderabad, Telangana, 500037.