Return and Refund Policy

At Jewels And Joy, customer satisfaction is very important to us. We take great care in crafting and packaging every order. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The request must be raised within 3 days of receiving the product

  • The item must be unused, unworn, and in its original condition

  • The product must be returned with original packaging, tags, and invoice

  • The item must not show signs of damage, wear, or tampering

Returns that do not meet these criteria may not be accepted.

Return Timeframe

Customers must notify us of a return request within [3 DAYS] from the date of delivery. Any requests made after this period may not be eligible for return or refund.

To initiate a return, please contact us at jewelsandjoy22@gmail.com with your order number and reason for return.

Refund Process & Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 days

  • Refunds will be credited to the original payment method

  • Processing time may vary depending on your bank or payment provider

Shipping charges (if any) are non-refundable unless the return is due to our error.

Exchange Options

We offer exchanges subject to product availability. If you wish to exchange an item, please contact us within [3 DAYS] of delivery.

Exchanges are allowed only for eligible products that meet our return criteria. If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within [3 DAYS] of delivery by emailing jewelsandjoy22@gmail.com along with clear photos or videos of the issue.

Once verified, we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Earrings or intimate jewellery items (for hygiene reasons)

  • Customized or personalized products

  • Products purchased during clearance or sale events (unless damaged or defective)

  • Gift cards or promotional items

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrectly shipped

  • In approved cases of damage or error, return shipping will be covered by Jewels And Joy

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

  • Store Name: JEWELS AND JOY

  • Email: jewelsandjoy22@gmail.com

  • Business Address: 12-126, Adarsh Nagar, Opp. IDPL Colony, Balanagar, Hyderabad, Telangana, 500037.